Client Services Representative

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our Richmond, VA, location currently has an entry-level Client Service Representative position.

This role is ideal for individuals looking to start or grow their career in customer service within a dynamic and supportive environment. The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics’ image with its customers, vendors, and business partners. Abbott RDX emphasizes the importance of this role by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service and supply order calls, as well as responds to customer emails.

Monday - Friday 9:00 AM - 6:00 PM EST

• Demonstrate drive to provide outstanding customer service with clear verbal and written communications

• Answer phones, research questions, and document all customer interactions

• Flexibility to operate in several systems or platforms and balance tasks throughout the workday

• Ability to multitask in handling customers on various reporting platforms

• Fostering a customer service culture that strives for 100% customer satisfaction

• Strong computer skills on various computer systems

• Positive and helpful attitude

• Punctuality and attendance

• Initiative and attention to detail

• A high school diploma or GED

• Strong verbal and written communication skills

• Problem-solving skills

• Self-disciplined and self-sufficient

• +3 years of Customer Service experience

• A four-year degree from an accredited college or university is strongly preferred

• Call center experience strongly preferred

• Worked in a metrics-driven environment