Customer Service Specialist

• Process customer purchase orders accurately and efficiently through:
  • Fax and email orders via Esker (fax automation solution)
  • EDI (Electronic Data Interchange)
  • Salesforce.com (CRM)
• Ensure the accuracy and integrity of all sales order data entered into SAP ERP.
• Monitor and manage order workflows, ensuring timely completion and resolution.

• Manage incoming requests through shared functional mailboxes.
• Respond to inquiries professionally, providing accurate information and timely follow-ups.
• Build and maintain strong relationships with internal and external customers.

• Investigate and resolve order-related issues across Esker, SAP, and Salesforce platforms.
• Handle returns, credits, allocations, and other order concerns.
• Escalate complex issues to Subject Matter Experts (SMEs) or Team Leads/Supervisors when necessary.

• Partner with departments including:
  • Master Data
  • Purchasing
  • Finance
  • Sales & Marketing
  • Distribution Centers
• Support process improvements and identify opportunities for operational efficiencies.

• Generate operational reports such as:
  • Open Orders
  • Billing Blocks
  • Error Trending Reports
• Execute assigned projects and tasks.
• Adhere to Quality System requirements and business guidelines.
• Support Sarbanes-Oxley (SOX) compliance initiatives.
• Perform additional duties as assigned.

Maintain proficiency in Abbott systems, including:

• SAP
• Esker
• Agile
• Metro
• LERN
• SharePoint

• Detail-Oriented
• Customer Focus
• Functional & Technical Expertise
• Time Management & Prioritization
• Problem-Solving Skills
• Results-Driven Mindset
• Strong Written & Verbal Communication
• Professionalism
• Collaboration & Teamwork

• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Strong keyboarding, typing, and data entry skills
• Ability to manage multiple tasks and meet deadlines
• Excellent professional communication skills
• Willingness to work on a night shift schedule

• Bachelor's Degree (or equivalent college degree)
• At least 1–2 years of relevant experience in customer service, order management, data entry, or a related field

• Experience working with SAP or other ERP systems
• Background in order processing, customer operations, or shared services environments

In specific locations, the pay range may vary from the range posted.