Field Service Engineer

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  Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, distributors, field application specialists and territory country managers.

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  Provide on demand field service support to customers / distributors. Coordinate and prioritize service requests to establish best intervention method and ensure customers / distributor satisfaction.

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  Establish and maintain relationships with customers / distributors to ensure their success utilizing Abbott products and services.

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  Coordinate new installations and participate in large-scale installations that require facility inspections and instrument verification.

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  Demonstrate technical competence while installing, upgrading hardware or software, repairing, and performing preventative maintenance for Abbott products in a defined territory.

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  Troubleshoot instrument system problems through Abbottlink, telephone support, log file reading, or on-site client visitations.

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  Provide effective problem resolution assistance to customers / distributors.

• Field Service Engineer - BSc Degree in Engineering, with minimum two years relevant professional experience (preferred) or

• BSc in Mechanical, Electrical or Biomedical Engineering (preferred)

• Professional experience of at least two years in the Clinical Diagnostics environment. (preferred).

• Knowledge of regulations and standards in IVDs and Biologics.

• Basic IT/networking knowledge

• Have an ability to troubleshoot and repair electromechanical instrument systems.

• A forward thinker who can prevent problems before they arise, flexible often dealing with ad-hoc queries from customers

• Ability to understand and troubleshoot software-based PC programs

• Ability to operate laboratory instrumentation including multi-meters, and data acquisition equipment.

In specific locations, the pay range may vary from the range posted.