Field Service Engineer - Bloemfontein

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

Abbott’s Molecular Division focus on molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level, Abbott Molecular has over 1000 employees dedicated to manufacturing and marketing more than 450 products worldwide in more than 130 countries. We are committed to advancing molecular testing solutions that guide life’s most profound decisions.

Provide Abbot Molecular clients with a best-in-class customer experience. Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues.

Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.

• →Installation and implementation of new systems in current and new customers sites.
• →Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
• →Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
• →Providing on-site customer support for software and hardware upgrade training.
• →Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
• →Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.
• →Providing primary service and support to the defined territory.
• →Providing back-up service support outside of assigned territory as needed.
• →Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
• →Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
• →Reporting to Service Management, including spare part usage report.
• →Represent Abbott in a professional manner.
• →Inform Service Management about prep happened in use of Abbott products.
• →Ensure meeting service financial goals including revenue and margin
• →Responsible for increasing service revenue
• →Develop and implement value creation strategies including comprehensive service sales in territory

Education:

• → A tertiary qualification in Electrical Engineering, Biomedical Engineering or related

In specific locations, the pay range may vary from the range posted.