Guest Experience Partner I

• High School Diploma or General Education Degree (GED).

• 1+ years of experience in an administrative, hospitality or role within an office environment.

• Proficient with office equipment (e.g. fax machines and printers).

• Basic computer skills to include Internet navigation, Email usage, and word processing.

• Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge.

• Authorization to work in the United States without sponsorship.

• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

• Familiarity with Cloudgate Visitor Management System

• Familiarity with SAP accounting, financial management

 Include but are not limited to the following:

• Welcome and acknowledge all guests utilizing the 10/5 rule.  

• Anticipate and address guests’ needs. 

• Answer, screen and route incoming calls.

• Monitor multiple shared email inbox and triage incoming requests.

• Maintain shared documentation and filing system.

• Maintain clear and complete records which comply with Exact Sciences’ Quality System.

• Handle confidential and business critical information.

• Accept deliveries and mail, sort, organize and distribute to the correct recipients.

• Follow guidelines laid out by the company (i.e., branding, style guide, etc.).

• Participate in various projects and tasks in accordance with business needs and demands.

• Order front office supplies and keep inventory of stock within budget parameters, as needed.

• Motivated self-starter and creative problem-solver.

• Proactive, approachable, solution focused.

• Excellent oral, written communication and interpersonal skills.

• Excellent internal and external facing customer service skills.

• Excellent attention to detail and organizational skills.

• Excellent multitasking and time-management skills, with the ability to prioritize tasks.

• Ability to maintain confidential information.

• Act as first point of contact for all activities and emergencies in the lobby, always remaining alert.

• Serve as point person, taking ownership of any challenges that may arise within the Lobby operation, resolve them or follow escalation procedures as required.

• Perform office security function by following safety policies and controlling access via the reception desk (through visitor management system, issue visitor and temporary badges.) Provide customer support in a prompt, friendly, and timely manner, follow-up through to resolution.

• Direct guests/clients in the appropriate direction; escort high touch clients to meeting destinations within designated building.

• Maintain exceptional appearance of front desk area and ensure it is always in an orderly state.

• Ability to report with a professional appearance and welcoming presentation and demonstrate an enthusiastic and respectful positive attitude.

• Display strong interpersonal skills to relate easily with people of various background and personalities.

• Ability to establish and maintain positive working relationships, build rapport with teammates, customers, and guests and support teams to reach common goals.

• Ability to quickly analyze a situation, come up with solutions, implement them and inform those impacted.

• Ability to work both independently as well as in a team-oriented environment to accomplish assigned tasks and goals.

• Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances.

• Ability to adapt and maintain composure in high pressure and fast-paced, ever-changing environment.

• Display working knowledge of Abbott in a professional and branded manner.

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

• Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance.

• Ability to act with an inclusion mindset and model these behaviors for the organization.

• Ability to work designated schedule.

• Ability to work nights and/or weekends as needed. Ability to work overtime as needed.

• Ability to lift up to 50 pounds for approximately 20% of a typical working day.

• Ability to work seated for approximately 90% of a typical working day.

• Ability to work standing for approximately 10% of a typical working day.

• Ability to move within buildings, taking stairs and/or elevator, utilizing cart to assist with supplies deliveries, package and/or mail shipments and/or deliveries, to display announcements, and perform rounds (stocking office supplies, organizing and stocking supply nooks, and ensure meeting rooms are stocked, organized, and clean) for up to 40% of a typical working day.

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.

• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.

• Ability to work on a computer and phone simultaneously.

• Ability to use a telephone through a headset.

• Ability to comply with any applicable personal protective equipment requirements.

• Ability and means to travel between local Abbott locations.

• Ability to travel 5% of working time away from work location may include overnight/weekend travel.

In specific locations, the pay range may vary from the range posted.