Professional Education Relations Associate

The Professional Education Relations Associate is a Remote position within the Cardiac Rhythm Management Division.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

Using agility and creativity, the incumbent will be responsible for identifying and uncovering new training needs and gaps from sales and marketing leaders and Key Opinion Leaders physicians and allied health professionals

This role will work closely with HCPs, Professional Education program managers, and sales and marketing leaders to align initiatives that are developed, executed and measured for HCP engagement and impact. 

• Identify subject matter experts (physicians and allied professionals) for speaking and providing peer to peer training.  Manage KOL relationships for professional education engagements. Manage faculty database and facilitate speaker’s bureau.

• Develop relationships with Clinicians at all levels; Fellows, EP, Cardiologists, Electrophysiology, AHP/APP, Hospital Administration.

• Collaborate with key internal and external stakeholders (Marketing, Sales, physicians and allied professional, etc.) to gather inputs and feedback during analysis.

• Provide clinical and professional Subject Matter Expertise, contributing to the design and development of professional education strategies and programs. 

• Establish and maintain strong cross functional relationships with the US commercial organization at the Area and Regional leadership level.

• Support Professional Education Manager and Professional Education team during programs or as needed with full knowledge of all Professional Education programs and faculty.

• Ensure positive customer/trainee/trainer experience and message consistency at programs and become an expert within the designated therapy.

• Understand and articulate all Office of Ethics and Compliance policy and procedures, and report or enforce policies when required to maintain full division compliance.

• Partner with Fellows program for seamless handoffs.

• Identify standardized methods to evaluate impact of education programs and to continuously improve.

• Drive a culture of best industry practices, technologies, and tools and as appropriate apply those best practices, technologies, and tools.

• Comply with global regulatory relations and requirements, company policy, operating procedures, processes, and task assignment.

• Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends.

• Maintain budget awareness of spending to meet department goals.

• Performs related duties, on occasion, as assigned or required.

• Bachelors Degree Science, preferably Medical Technology or Molecular Biology OR An equivalent combination of education and work experience

• Minimum 5-7 years CRM or MedTech related experience

• Minimum 3 years of experience interacting with KOL physicians

• Ability to effectively communicate with external customers, Field Support, R&D, Quality, and Regulatory personnel to achieve needed results.

• CRM Clinical Field Experience

• Deep understanding and knowledge of CRM device therapy and Abbott’s CRM product portfolio

• Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively

• Experience working with (presenting to, partnering/negotiating with) customers (payers, hospitals, and physicians), patients, professional and medical organizations

• Insight and understanding of key KOLs within cardiovascular space

• Functional understanding of Field and Marketing functions.

• Demonstrated ability to collaborate with cross functional teams

• Demonstrated experience successfully working across field-organizations to implement sophisticated messages and programs

• Experience in identifying and driving operational change and excellence

• Ability to work in highly matrixed organization and geographically diverse business environments

• Ability to work within a team and as an individual contributor in a fast-paced, changing environment

• Excellent verbal and written communication skills – proven track record to communicate and collaborate effectively

• Excellent computer and software skills to develop presentation/training materials

• Strong communication and project management skills

• Ability to resolve issues and meet project deadlines

• 75% travel required (domestically and globally).

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