Senior Clinical Specialist, CRM - Richmond, VA

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving CRM products.  Performs work that involves a high degree of independence.  Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness.  Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager.  Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the region.

• →Acts as a senior clinical interface between the medical community and the business.
• →Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly
• →Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of account
• →Provides engineering, sales, education and clinical support in response to the most complex field inquiries on as-needed basis.  Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends and players
• →Develops, leads and/or facilitates trainings and other programs on CRM products to healthcare professionals
• →Provides insight, guidance, and feedback to management on market feedback and components of next generation of products
• →Provides regional CRM implant case coverage and additional back-up support to CRM Sales Representatives in the following areas
• →Sales support
• →Regional training seminars
• →Clinical studies/data collection
• →Trouble shooting and new product in-service training to physicians, nurses, and sales representatives
• →Mentors and provides leadership for less experienced Clinical Specialists
• →Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience required.  Requires ability to become certified on SJMSC CRM products
• A minimum of 6+ years increasingly responsible experience in the cardiac pacing and related industries
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures
• Familiarity with cath lab and operating room procedures and protocol. Demonstrated advanced knowledge of cardiac pacing systems is also necessary
• Must apply engineering skills and abilities to interpret and solve complex clinical problems
• Must have comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines.
• Have the ability to concentrate on detail and work independently
• The ability to work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; capable of coordinating multiple assignments simultaneously and effectively.
• Possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials

In specific locations, the pay range may vary from the range posted.