Senior Field Service Engineer (Metro Detroit, Michigan)

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. 

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. 

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: 

• Career development with an international company where you can grow the career you dream of. 

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. 

• An excellent retirement savings plan with high employer contribution 

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. 

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. 

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. 

• This position is remote. 

• Location: Metro Detroit, Michigan

• Travel up to 50%. 

• Must have a Valid Driver’s License. 

We’re hiring a Senior Field Service Engineer within our Diagnostics Division for a field‑based, remote role supporting the Los Angeles territory. The incumbent may reside anywhere within the territory of  Metro Detroit, Michigan.

In this role, you will serve as a senior‑level technical expert supporting advanced diagnostic instrumentation and complex systems, including laboratory automation. The position requires strong, independent problem‑solving skills, deep technical expertise, and the ability to build trusted relationships with customers in a fast‑paced field environment. 

As a trusted advisor and escalation resource, the Senior Field Service Engineer ensures optimal instrument performance, regulatory compliance, and high levels of customer satisfaction while representing the organization at the highest technical level. 

• Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems to ensure optimal performance and uptime. 

• Perform advanced troubleshooting of hardware, software, and system‑level issues; independently resolve complex service challenges. 

• Serve as a technical escalation point for critical customer issues and complex service situations. 

• Build and maintain strong customer relationships through proactive communication and expert technical guidance. 

• Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements. 

• Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements. 

• Accurately document service activities, resolutions, and compliance‑related records. 

• Collaborate cross‑functionally with Sales, Applications, Technical Support, and Engineering teams to support customer success. 

• Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed. 

• Utilize remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency. 

• Maintain required certifications and complete ongoing technical training. 

• Bachelor’s degree or equivalent relevant experience required. 

• Minimum 5 years of experience as a Field Service Engineer. 

• Ability to travel locally up to 95% and long‑distance up to 25%. 

• Valid driver’s license. 

• Bachelor's degree in biomedical engineering, Electrical Engineering, Mechanical Engineering, or Medical Technology. 

• Experience supporting laboratory instrumentation and automation in a clinical or diagnostic environment. 

• Demonstrated troubleshooting and problem‑solving capability with laboratory instrumentation, including automation. 

• Ability to work effectively both independently and in team‑based service environments. 

• Proficiency with Microsoft Word, Excel, PowerPoint, internet‑based tools, VPN, and remote troubleshooting systems. 

• Effective verbal and written communication skills in customer‑facing technical environments. 

• Demonstrated interpersonal skills supporting professional customer and cross‑functional interactions.