Family Onboarding Coordinator

Abby Care is at an exciting inflection point; since 2022 we have grown to support family caregivers in 8 markets nationally, and we're thrilled to launch Abby Care in the greater Phoenix market and are building the founding team. Critical to our success is hiring for a founding Family Onboarding Coordinator to help us grow our presence and deliver on our mission - helping families find Abby Care.

As our Family Onboarding Coordinator, you will function as the key point of contact for our family caregivers & patients from their first call through their start of care, representing Abby Care with every touchpoint. You'll answer questions with patience, walk caregivers through intake and documentation, coordinate training, and facilitate a smooth handoff to our nursing and engagement teams. At launch you'll handle both inbound and outbound outreach, because we don't have a separate sales team. Most of your day is on the phone with people who are hopeful and doing something hard for someone they love.

A true builder, you’re energized by being part of a founding team, setting the bar for high touch, caring hospitality. Highly organized, you enjoy putting in place the processes and systems that support our caregiver’s success. You’re a people person, and can relate easily across all communities and cultures, and enjoy being the source of truth for our clients. You’re not afraid to roll up your sleeves, and want to be part of a founding team that is setting the standards for care in the market. If you’re excited to be part of a small but mighty team that is on a mission to change family caregiving in a fundamentally human centered and tech enabled capacity, we’d love to hear from you!

This is a Full-Time onsite opportunity based in the Phoenix area.

• 2+ years in home care or home health intake or admissions, care coordination, or another high-touch service role.

• Warmth and patience. You can handle emotional conversations and stay calm and kind.

• Phone-first. You're confident on calls, and you can follow a script and know when to drop it.

• Comfort with a CRM like Salesforce, and with juggling many families at once without dropping anyone.

• A founding mindset: you have helped build a process or a team in the early days, and you liked it.

• Spanish is a plus.