I/DD Lead Program Manager

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

We are seeking a dynamic and driven individual to join us as a I/DD Lead Program Manager. This role will report into the Associate General Manager – Colorado. This is a Full-Time Hybrid position based in Denver, CO.

The I/DD Lead Program Manager will oversee and support the development of independent living skills while promoting choice and autonomy for individuals with intellectual and/or developmental disabilities (I/DD). This role ensures that individuals receive high-quality, person-centered services that enable them to live meaningful and productive lives.

Services are delivered in individuals’ homes or community settings of their choice, with a focus on achieving personal goals, supporting medical needs, and assisting with activities of daily living. This role combines program leadership, team management, and operational oversight to ensure strong outcomes across all service lines.

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  Oversee all services delivered through DD, SLS, CES, and CHRP waiver programs, ensuring high-quality, compliant care

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  Lead new initiatives and projects to expand and strengthen I/DD service offerings

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  Manage and develop a team of program administrators, providing ongoing coaching and career development

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  Oversee the supervision and performance of a large team of Direct Support Professionals (DSPs)

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  Guide hiring, onboarding, and training processes for I/DD staff

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  Track and manage key compliance metrics, ensuring audit readiness and regulatory adherence

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  Maintain strict confidentiality in accordance with HIPAA and internal policies

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  Ensure adherence to all state, federal, and organizational rules and regulations

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  Support additional responsibilities as needed to ensure successful program operations

• 5+ years of program management or director-level experience, ideally within a fast-growing PASA

• Deep knowledge of Colorado I/DD services and waiver programs

• Proven experience leading and developing large, distributed teams

• Experience managing residential programs under an Independent Contractor Model preferred

• Bachelor’s degree in social services or a related field preferred

• Completion of all required PASCO competencies and trainings

• Strong organizational and time management skills, with the ability to manage competing priorities and meet deadlines

• Proficiency with computers, including Microsoft Outlook and electronic health record (EHR) systems

• Ability to build and maintain positive relationships with individuals receiving services and their families

• Compassionate, professional approach to delivering services and support

• Strong sense of accountability and ability to consistently follow through on commitments

• Collaborative mindset with the ability to work effectively across teams and stakeholders

• Knowledge of state, federal, and licensing requirements for waiver services

• Strong written and verbal communication skills

• Ability to work effectively with diverse populations and community partners