People Experience and Engagement Manager

As we expand our capacity to support more family caregivers at scale, we are growing the teams that support and drive this work. We are looking for a creative, energized, analytical and organized People Experience & Engagement Manager to redesign our highest-impact people programs, initiatives and communications for our corporate and clinical workforce. This is a high-impact individual contributor role that is not managing people or teams.

Reporting to our People Business Partner, you’ll own critical components of our employee lifecycle in a high-tempo, rapidly evolving environment where priorities shift fast and ambiguity is the norm, not the exception. Sitting at the intersection of feels and frameworks, you’ll drive a variety of people programs that ramp new hires up for success, support team cohesion through new engagement strategies and drive accountability and feedback through bi-annual performance review cycles.

You are:

• A true start-up enthusiast, where ambiguity is an opportunity rather than a roadblock.

• Obsessed with solving problems in new ways and recognize that just because a people program worked at another company doesn’t mean it’s the right fit for Abby Care.

• Comfortable rolling up your sleeves in execution mode, and zooming out to make data-driven decisions amidst competing complexities.

• Highly collaborative with team leaders, knowing that teams have varying experience and engagement needs and building rapport and buy-in will increase velocity and impact.

• A trusted and clear communicator who thrives in the space of “what is” and “what could be” with realistic outcomes.

• Highly capable of balancing team member desires with company strategy, spiking on emotional intelligence.

• Energized by facilitating trainings for the people programs that will move the needle on performance and engagement at the company level.

• Data orientated with the ability to use metrics (eNPS, attrition, performance, engagement score) to tell a story, influence key stakeholders and drive change.

This is a Full-Time Hybrid opportunity based in San Francisco, CA.

• Build a best-in-class onboarding experience: Design and launch the structure, content, resources, and technology needed for corporate and clinical onboarding, ensuring 100% of new hires have the information and tools they need by the end of their first week.

• Turn employee feedback into action: Launch pulse and engagement surveys to establish baseline satisfaction data, identify key themes, and translate insights into clear, meaningful action plans for team and department leaders.

• Execute a seamless performance cycle: Achieve 97%+ on-time completion of EOY performance reviews, seamlessly connecting reviews to calibration, promotions, compensation decisions, and employee feedback.

• Create clarity and predictability across the year for Clinical and Corporate teams: Build and communicate a clear annual People Team roadmap so employees know what to expect and leaders can proactively incorporate staffing, talent development, and organizational effectiveness into their planning.

• 5+ years of experience in People Operations, Employee Experience or Learning & Development in scaling environments

• Strong interpersonal and communication skills, including experience working with high-level management teams or executives.

• High proficiency and curiosity to explore new technologies and platforms to scale people programs

• Experience with people- and communication-centric tools, including: Lattice, Workday, Google Suite, Slack and Notion

• Proven track record of end-to-end problem-solving; from initial idea to strategic initiative to full implementation, while maintaining excellent day-to-day execution.

• Strong analytical skills with experience using data to drive decision-making and process improvement.

• Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for any audience - field teams or executives.

• Deep empathy and emotional intelligence, with a genuine passion for helping underserved communities.

• Must reside or be willing to permanently relocate to the San Francisco Bay Area.

• Experience in the healthcare industry as well as managing programs for offshore teams is preferred but not required.

• Must be authorized to work for any employer in the U.S. At this time, Abby Care is unable to sponsor or take over sponsorship of an employment Visa.