Customer Service Representative

US·Los Angelesmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Customer Service Representative (Print Production & Front Desk Coordinator) About ABC Imaging ABC Imaging is a global printing and visual communications company,

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Customer Support SpecialistCustomer

Responsibilities

~1 min read

→ Monitor and process incoming print jobs via email, production bins, and front counter intake
→ Accurately code and log customer tickets according to company guidelines and production workflows
→ Serve as the primary point of contact for client inquiries, job specifications, deadlines, and budgets
→ Communicate job requirements clearly to production teams, including operators and prepress staff
→ Review incoming job details to ensure accuracy, completeness, and print readiness
→ Follow up with clients regarding file issues, production questions, and scheduling updates
→ Track jobs through completion and ensure proper job closure, delivery, and shipment logging
→ Provide professional front desk and phone support to clients and internal teams
→ Maintain a clean, organized, and efficient reception and production intake area
→ Manage office and production supplies inventory
→ Support production staff with administrative and workflow assistance as needed
→ Perform additional duties as assigned by management

Requirements

~1 min read

Strong organizational skills and exceptional attention to detail
Experience with Reprographics
Experience in customer service, print production, prepress, or graphics environment preferred
Working knowledge of offset printing, digital printing, and production workflows
Familiarity with prepress processes and file preparation standards
Strong problem-solving and solutions-oriented mindset
Excellent verbal and written communication skills
Ability to multitask in a fast-paced, deadline-driven production environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with graphics applications (Adobe Creative Suite preferred) is a plus