Customer Service Representative

US·Miamimid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Customer Service Representative (Print Production & Client Support) Position Summary As a Customer Service Representative at ABC Imaging, you will serve as the primary point of contact for clients,

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Customer Support SpecialistCustomer

Responsibilities

~1 min read

→ Act as the main liaison between clients and print production teams, ensuring accurate communication of job specifications
→ Handle incoming customer inquiries, quotes, and print orders via phone, email, and in person
→ Provide expert guidance on printing options, file preparation, production timelines, and specifications
→ Track and manage job progress, provide status updates, and proactively resolve production issues
→ Collaborate with internal departments to ensure on-time delivery and client satisfaction
→ Maintain accurate client records, job tracking, and order documentation in print management systems
→ Troubleshoot and resolve customer service and production-related issues quickly and professionally
→ Support workflow efficiency by coordinating across prepress, production, and finishing teams

Requirements

~1 min read

Previous experience in the printing, graphics, or print production industry preferred
Background in customer service, account coordination, or client relationship management
Strong understanding of print terminology, file formats (PDF, InDesign, etc.), and production workflows
Excellent communication, organizational, and multitasking skills
Ability to work in a fast-paced, deadline-driven print production environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Familiarity with print management or job tracking systems is a plus