Small Group Journeys Travel Consultant

Usa - Il - Downers Grovemid

Travel ConsultantHospitality & Tourism

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Quick Summary

Key Responsibilities

Meet or exceed established sales goals Assist guests and Travel Advisors with all group programs, pre/post accommodations,

Technical Tools

Travel ConsultantHospitality & Tourism

Job Description:

The Small Group Journey Travel Consultant is responsible for selling all Abercrombie & Kent group programs.

Responsibilities

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Meet or exceed established sales goals
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Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades and limited custom extensions in combination with the group program
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Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
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Maximize conversions by following up on Option bookings in established time frame
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Demonstrate competency of product knowledge
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Meet or exceed established A&K Sales & Service standards
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Collaborate with Sales Assistants to ensure booking details are finalized in a timely manner
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Collaborate with Documentation team to ensure seamless transition and continuity related to sales and documentation
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Collaborate with all other internal departments to facilitate booking process and sales
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Maintain up to date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
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Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
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Make recommendations for process, procedure and technology improvements
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Sales projects as determined by management

Excellent verbal and written communication skills with an emphasis on telephone sales
Detail oriented with excellent organizational skills and ability to multitask
Strong geographic, destination, cultural and world affairs knowledge
Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
Good judgment and problem-solving skills
Ability to work in a team environment
Excellent inter-personal skills
Must be able to read/write/speak in English
Foreign language skills preferred

Associate or bachelor’s degree preferred or equivalent job experience
High School diploma required
Two years travel industry experience preferred
Sales experience preferred
Knowledge of world geography preferred

Requirements

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Evening, weekend and approved overtime may be required
International travel may be required (and maintain a current passport)

Hourly position with annual earnings of $43,000 - $46,000; with additional earning potential through sales incentives.

What We Offer

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A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

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EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.