Tailormade Travel Consultant

Job Description:

The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.

• →Meet or exceed established sales goals
• →Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
• →Actively manage guest relationships with a variety of touch points (i.e., acknowledge birthdays, anniversaries, etc)
• →Design custom Tailormade itineraries in consultation with guests and Travel Agents
• →Evaluate pricing received from DMC or Third-Party suppliers to ensure value (A&K value and price value)
• →Communicate and advocate product and price value in support of successful conversions
• →Confirm required services with DMC and Third-Party suppliers
• →Manage all financial aspects of booking in Travel Studio according to company guidelines
• →Ensure all Travel Studio and OneIs booking details are complete and accurate in accordance with department guidelines
• →Maximize conversions by following up on Option Quote and Quote Pending bookings in CRM within the established timeframe
• →Demonstrate competency of destination knowledge
• →Research flight schedules, hotel availability, and other Sabre procedures as necessary
• →Meet or exceed established A&K Service standards
• →Maintain a minimum number of hours available on the phone per department guidelines
• →Make recommendations for process, procedure, and technology improvements
• →Collaborate with Sales Assistants to coordinate all pre- and final documents, and assist with guest/TA contact
• →Collaborate with internal departments to facilitate the booking process and sales
• →Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
• →Sales projects as determined by management

• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail-oriented with excellent organizational skills and ability to multitask
• Strong worldwide geographic, destination, cultural, and world affairs knowledge
• Drive to achieve results, initiate personal goals, and close sales
• Intermediate computer skills required (Microsoft Office), and the ability to quickly master new technologies
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent inter-personal skills
• Basic Sabre skills required, intermediate skills preferred
• Must be able to read/write/speak in English
• Foreign language skills preferred

• Associate or bachelor’s degree preferred or equivalent experience
• High School diploma required
• Two years of travel industry experience required
• Two years of sales experience required

• Evening, weekend, and approved overtime may be required
• Domestic travel in conjunction with the Sales Director's sales calls
• International travel may be required (and maintain a current passport)

• Hourly position with annual earnings of approximately $49,000–$53,000, with additional earning potential through sales incentive opportunities.