TRBHA Care Coordinator

WHITE MOUNTAIN APACHE BEHAVIORAL HEALTH SERVICES, INC.
JOB DESCRIPTION

POSITION: TRBHA CARE COORDINATOR (Extensive Travel Required)
CLASSIFICATION CODE: EXEMPT FULL TIME DEPARTMENT: CLINICAL
REPORTS TO: TRBHA PROGRAM MANAGERF

STATEMENT OF JOB: This Position provides care coordination services to clients enrolled or eligible 
to be enrolled with White Mountain Apache Behavioral Health Services Tribal Regional Behavioral 
Health Authority. The TRBHA Care Coordinator provides a link between the client, client support 
system, community, and other healthcare and social service professionals. The TRBHA Care 
Coordinator addresses any barriers to care and provides referrals for needs such as food, housing, 
education, and mental health services. In addition, they conduct outreach to engage community 
residents, assist residents with health system navigation, and to improve care coordination. This 
position will also function as an advocate for the client with other service providers when 
appropriate to do so.

This position requires Extensive Travel throughout the week, and occasionally during the evenings 
and weekends. Travel is required to provide excellent care to clients placed in different 
facilities located throughout Arizona.

DUTIES AND RESPONSIBILITIES:
1. Manages a caseload of clients/potential clients who would benefit from behavioral health services.
2. Documents contact clients to assess needs, maintain required paperwork, and engage family 
members. in accordance with Arizona Health Care Cost Containment System (AHCCCS) and ABHS 
Standards.
3. Assist in the management of the high needs/high costs staffing and data transfer with AHCCCS.
4. Assist and manages the distribution of notices of admit from AHCCCS.
5. Abide by all applicable policies, procedures, and program standards of ABHS, White Mountain 
Apache Tribe, Indian Health Services, Arizona Health Care Cost Containment System (AHCCCS) and other pertinent regulatory authorities.
6. Conduct outreach, facilitate access to healthcare services and provide education and support in 
accordance with the Arizona Health Care Cost Containment System (AHCCCS) guidelines for care 
coordination. Ability to demonstrate a high degree of flexibility and competence in adjusting to 
clientele with varying degrees of traumatic experiences and complex psychological presentations.
7. Ability to address a variety of diverse spiritual, emotional, and social needs in multiple 
environments of an often-high-risk population, using a trauma-informed care approach while 
maintaining a high degree of professionalism and cultural awareness.
8. Facilitates engagement of clients and their families in appropriate healthcare services.
9. Possess the ability to work with a wide range of clients including adults and families.

10. Collaborates with court/probation, tribal/community agencies, families, and other natural 
support systems to ensure client’s needs are met. Develops a strong working relationship with 
community partners.
11. Provides care coordination services at the clinic, in the community, adult shelters, 
residential facilities, hospital settings and in client’s homes to ensure client obtains all 
benefits and services necessary.
12. Participates in multi-disciplinary meetings to advocate for client and community to coordinate 
consistent and timely provision of services; attends and participates in pertinent AHCCCS and IHS 
meetings as assigned.
13. Ability to facilitate referral process to assure continuity of care.
14. Ability to maintain client records in accordance with HIPAA, AHCCCS, ABHS, Federal, State, Tribal, and local requirements.
15. Maintain ethical policies and guidelines as outlined in accepted State ethics laws, rules, 
policies, and principles and as outlined in discipline-specific code of ethics.
16. Provide a positive role model to clients and staff through leadership, self-discipline, and 
genuine care for the treatment and recovery of clients. All clients and staff members must be 
treated with dignity and respect.
17. Participation in all required ABHS training.
18. Reports/attends work in timely manner. Must be reliable and communicate directly with 
supervisor in all matters of attendance.
19. Performs other duties as assigned by supervisor.

MINIMUM QUALIFICATIONS:
1.  21 years of age and possession of a high school diploma or high school equivalency diploma and 
18 credit hours of post-high school education in a field related to behavioral health completed no 
more than four years before the date the individual begins providing behavioral health services and 
two years of full time behavioral health work experience; or high school diploma or high school 
equivalency diploma and four years of full time behavioral health work experience. 
Associates/Bachelor’s degree in mental health/human services or related field preferred; experience 
collaborating with Native Americans preferred.
2. Excellent written and oral communication skills; ability to speak the Apache language preferred.
3. Demonstrate critical thinking, problem-solving and organizational and time management skills 
with ability to work independently, with flexibility within prescribed deadlines.
4. Strong interpersonal skills with an ability to work effectively with a wide range of people, 
teams, managers, supervisors.
5. MS Office proficiency and the ability to correctly operate a copier and fax machine.
6. Valid Arizona Driver’s License and reliable transportation.
7. Ability to pass all pre-employment testing, including, but not limited to, fingerprint clearance 
and background check.

**NOTE: Preference in filling vacancies is given to qualified Indian candidates in accordance with 
the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473).

ESSENTIAL FUNCTIONS
The physical characteristics described here are representative of those that must be met by an 
employee to successfully perform the essential functions of the job.

Constant: standing. Frequent: repetitive use of hand, walking, standing, bending neck and waist, 
squatting, climbing, kneeling, twisting neck and waist, simple grasping of left and right hand, 
power grasping right and left hand, fine manipulation right and left hand, pushing and pulling 
right and left hand, reaching above shoulder level, reaching below shoulder level, lifting objects 
weighing up to 25 pounds from below the waist to a height of 3 feet.
Nothing in this job description restricts management’s right to assign or reassign duties and 
responsibilities to this job at any time. Employment is considered “at will” and agree that 
employment can be terminated with or without cause and with or without notice at any time at the
option of either the employee or the company.