~7mo ago

Technical Account Manager | LATAM

Brazil·São Paulomid

Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Ensure the right product and service are delivered to partners on time and according to commercial agreements. Act as the technical owner of assigned accounts , working closely with the Key Account Manager (KAM).

Requirements Summary

Proven experience in Project Management , Technical Account Management, TPM, or system implementation roles Background in consulting, SaaS platforms, or system implementations Strong problem-solving skills and customer-centric mindset Ability to…

Technical Tools

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Serve as the primary technical advisor for customers after go-live, ensuring the successful adoption, continuous evolution, and long-term health of the BEES platform. Act as the bridge between customer business needs and BEES Product, Engineering, and Support teams to deliver measurable business value and an exceptional customer experience.

Responsibilities

~1 min read

Strategic Relationship Management:

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Build and maintain strong relationships with customers' technical leaders and key stakeholders.
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Serve as the primary technical point of contact, fostering trust and long-term partnerships.
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Act as the liaison between Commercial, Product, Engineering, and Support teams to align customer needs with business objectives.
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Influence technical decisions and solution strategies that support both customer outcomes and BEES growth goals.

Product Evolution & Adoption:

Champion the voice of the customer by providing actionable insights to Product and Engineering teams.
Consolidate customer feedback and communicate product roadmaps, feature releases, and platform enhancements.
Drive the adoption and optimization of BEES products, features, and capabilities.Identify opportunities to expand existing solutions and unlock new use cases.
Ensure newly released features are effectively implemented and deliver measurable customer value.

Operational Excellence:

Act as a trusted technical advisor throughout the customer lifecycle.
Monitor platform health, integrations, data quality, system performance, and adoption metrics.
Lead Technical Partner Reviews (TPRs), developing action plans to mitigate risks and drive business outcomes.
Oversee operational performance and coordinate the resolution of critical issues and escalations.
Maintain accurate technical documentation and ensure a seamless transition from implementation to ongoing operations and support.

Requirements

~1 min read

Experience in Technical Account Management, Technical Customer Success, Solutions Architecture, Technical Consulting, or a related customer-facing technical role.
Proven experience working with SaaS platforms, APIs, integrations, and enterprise software solutions.
Strong communication and presentation skills, including the ability to engage and influence executive-level stakeholders.
Analytical and results-oriented mindset with strong problem-solving and stakeholder management capabilities.
Experience with ERP systems, enterprise architectures, or complex integration ecosystems is considered a plus.