Business Systems Analyst

LOCATION: Heathrow, TW6 2TA

SHIFT PATTERN: 40 hours per week. Monday to Friday (Hybrid- 3 days in the office/ 2 days remote)

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

ROLE OVERVIEW AND PURPOSE 

We are seeking a Business Systems Analyst to join our Technology team and support the delivery, administration, and continuous improvement of business systems across the organisation. 

This is a hands-on role that combines business analysis, systems administration, and project coordination. You will work closely with operational stakeholders, technology suppliers, and internal teams to ensure that business requirements are translated into practical, scalable, and effective system solutions. 

The role is ideally suited to someone who enjoys understanding how businesses operate, solving problems through technology, and taking ownership of implementation activities and systems configuration. You will be expected to work independently, manage multiple priorities, and support the successful delivery of technology initiatives from concept through to implementation to BAU administration. 

Role Breakdown – The role combines responsibilities across three key areas: 

• Business Systems Analyst (40%) 

• Systems Administrator (30%) 

• Project Coordinator (30%) 

KEY RESPONSIBILITIES 

Business Analysis 

• Gather, document, and analyse business requirements from operational and support functions. 

• Translate business requirements into system configurations, workflows, datasets, process maps, and implementation plans. 

• Identify opportunities to improve operational processes through technology and automation. 

• Produce clear and structured documentation including requirements specifications, process flows, user stories, and solution designs. 

• Support the evaluation of business needs against available system capabilities. 

• Work closely with stakeholders to understand challenges and identify practical solutions. 

Systems Administration & Configuration 

• Support the administration, configuration, and maintenance of business systems. 

• Configure system settings, workflows, forms, user permissions, organisational structures, and operational data. 

• Prepare, cleanse, validate, and import data into business applications. 

• Support testing activities, defect resolution, and system enhancements. 

• Create and maintain system documentation, training materials, and user guides. 

• Assist with user onboarding and support activities. 

Project Coordination & Delivery 

• Support the delivery of technology projects and system implementations. 

• Coordinate activities between business stakeholders, suppliers, and internal teams. 

• Track project actions, risks, issues, dependencies, and milestones. 

• Support user acceptance testing, training, deployment, and go-live activities. 

• Assist with technology workstreams during new contract mobilisations. 

• Ensure project deliverables are completed on time and to the required standard. 

Automation & Data Management 

• Define, structure, and prepare system master data, and import templates to support operational processes, system scalability, and future reporting requirements. 

• Analyse and manipulate large datasets using MS Excel and other tools. 

• Validate data quality and ensure consistency across systems. 

• Work comfortably with Microsoft 365 tools including SharePoint and Power Platform technologies, developing Power Automate workflows and Power Apps solutions where appropriate. 

Supplier & Solution Evaluation 

• Research technology vendors, software platforms, and market solutions. 

• Compare products and capabilities against business requirements. 

• Participate in supplier demonstrations, workshops, and evaluation activities. 

• Provide structured recommendations and analysis to support decision-making. 

• Understand when requirements can be met through existing technology, low-code solutions, or third-party products.

Essential 

• Experience in a Business Analyst, Systems Analyst, Systems Administrator, Project Coordinator, or similar role. 

• Experience configuring or administering business systems. 

• Strong requirements gathering and business analysis skills. 

• Experience working with business systems and enterprise applications. 

• Advanced Microsoft Excel skills. 

• Experience working with structured datasets, data cleansing, and data validation. 

• Strong written and verbal communication skills. 

• Ability to engage effectively with operational stakeholders. 

• Experience supporting technology projects or system implementations. 

• Strong organisational and problem-solving skills. 

• Ability to manage multiple priorities and deliver outcomes. 

Desirable 

• Experience with CAFM, CMMS, workforce management, facilities management, or operational systems. 

• Experience with Power platform, especially Power Automate and Power Apps. 

• Experience with Power BI or reporting platforms. 

• Experience supporting contract mobilisations or business transitions. 

• Experience working with third-party software suppliers and implementation partners. 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

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ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.