UKG Technical Analyst

LOCATION: Heathrow, TW6 2TA

SHIFT PATTERN: 40 hours per week. Monday to Friday (Hybrid- 3 days in the office/ 2 days remote)

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

ROLE OVERVIEW AND PURPOSE 

ABM UK is seeking a highly skilled UKG System Analyst to support and optimise the organisation’s workforce management system. This role will focus on the implementation, configuration, support, and continuous improvement of UKG Pro Workforce Management (Dimensions) across UK and Ireland. 
 
The UKG System Analyst will act as a subject matter expert (SME), responsible for delivering high-quality system configurations, integrations, data migrations, and reports. The role requires strong technical knowledge of time and attendance (T&A) systems, stakeholder engagement skills, and a track record of leading successful system deployments and enhancements. 
 
This position plays a key role in ensuring that ABM’s workforce management systems enable operational efficiency, compliance, and employee experience improvements

KEY RESPONSIBILITIES 

• Act as Subject Matter Expert for UKG Pro (Dimensions), advising on best practices and system capabilities. 

• Lead system configuration, implementation, testing, and post-go-live support for new country rollouts and system upgrades. 

• Support User Acceptance Testing (UAT), System Integration Testing (SIT), and payroll cycle testing. 

• Manage data cleansing, validation, and migration activities to maintain system accuracy and integrity. 

• Troubleshoot and resolve complex technical and functional issues, including integrations, device configurations, and scheduling modules. 

• Provide business-as-usual (BAU) system support while driving enhancements and process improvements. 

• Document business requirements, system configurations, and process maps in collaboration with business analysts and key stakeholders. 

• Deliver user training, knowledge transfer, and hypercare support post-implementation. 

• Ensure compliance with GDPR, ITIL, and change management processes. 

• Minimum 5 years’ experience implementing and supporting UKG Pro Workforce Management (Dimensions). 

• Strong technical expertise in workforce management modules including Timekeeping, Scheduling and Forecasting. 

• Proven experience delivering implementations, system upgrades, and multi-country rollouts. 

• Experience in leading UAT, SIT, payroll testing cycles, and successful transitions to BAU. 

• Familiarity with HR/payroll system integrations (including Oracle, ADP) 

• Strong analytical and problem-solving skills with attention to detail. 

• Excellent stakeholder engagement and communication skills, with experience working across HR, Payroll, IT, and vendor teams. 

• Professional certifications desirable: PRINCE2, ITIL, UKG Dimensions training. 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

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ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.