Client Service Assoc. & Trust Administrator

• Provide first-level client support.
• Coordinate all client account paperwork.
• Coordinate cash distributions (wires/checks/ACHs).
• Coordinate bill pay administration, callbacks, and payment processing.
• Process internal and external asset/account transfer forms.
• Process charitable contributions and prepare associated correspondence.
• Maintain and update Tamarac CRM and Fidelity platforms (i.e., address changes).
• Provide delivery support for tax documents (i.e., 1099s, K-1s) .
• Provide basic client portal support (i.e., password resets, document uploads).
• Coordinate meetings (primarily external meetings with multiple trustees, CPAs, and attorneys).
• Work on both external and internal team projects.
• Provide additional backup/support for other Client Service Associates.
• Perform other duties as assigned for the efficient operation of the Department.

• Assist with account setup and ongoing account maintenance, including maintaining a tickler program.
• Support administration for trust onboarding, divisions, age attainments, modifications, and terminations including the preparation of trust interest summaries, accountings, and receipt and releases. 
• Prepare and coordinate beneficiary notices and Crummey notices in compliance with trust requirements.
• Perform ongoing trust administration maintenance, including recording updates and tracking requirements.
• Provide support for 1041 tax reporting, including coordination with internal Tax teams.
• Assist with cash administration related to trust accounts.
• Support a total return administration process.
• Maintain and update OneSource and other trust accounting/reporting systems.
• Partner closely with Trust, Tax, and Operations teams to ensure timely and accurate execution of trust-related activities.
• Assist with the preparation of materials for recurring committee meetings.
• Provide administrative support to Legal and Fiduciary Services Departments.

Bachelor’s degree preferred. Minimum 3 years of experience in an administrative or client service capacity in financial services, trust administration, or a related industry. Experience with trust operations or fiduciary services is strongly preferred.

Computer literate with above average working knowledge of MS Word, Excel, PowerPoint, Outlook, and SharePoint. Experience with financial services platforms, CRM systems, and trust accounting systems (e.g., OneSource) is desirable.

Successful candidates will possess a broad range of skills including: 

• A natural inclination to engage with and interact with others with courtesy. 
• A preference for organization, procedure, and exactitude. 
• A tendency toward passionate and steadfast pursuit of goals, despite obstacles, discouragement, or distraction. 
• A tendency to work to achieve and exceed standards. 
• Consistency between both words and actions. 

Pitcairn is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, color, religion, ancestry, national origin, sex, gender identity, sexual orientation, age, disability, marital status, domestic partner status, status as a parent, or medical condition. Pitcairn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. As an investment advisor, employees of Pitcairn may be subject to certain limitations on personal investment activities.