Customer Service Adviser (Telephony)

United Kingdom·Edinburghmid

OtherCustomer Service

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Quick Summary

Overview

Job Description Contract Type: Full time, Permanent Working Pattern: Monday to Friday, 9:00am to 5:00pmLocation: 1 Broadway Park, South Gyle, EdinburghCompetitive Package: Starting salary from £24,

Technical Tools

OtherCustomer Service

Job Description

Responsibilities

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Acting as the first point of contact for advisers and customers through our telephony and digital support channels.
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Supporting outbound customer contact and completing customer requests.
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Handling inbound customer and adviser queries once fully trained.
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Delivering excellent customer service and resolving issues efficiently.
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Supporting digital adoption and encouraging self-service where appropriate.
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Identifying opportunities for process improvement and reducing failure demand.
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Providing feedback to improve customer journeys and service performance.
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Working collaboratively with colleagues to deliver positive outcomes for customers.

Previous customer service experience.
Strong verbal and written communication skills.

Confidence using digital systems and technology.
Effective problem-solving skills and customer focus.
Strong organisation and attention to detail.
Ability to work both independently and as part of a team in a fast-paced environment.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

What We Offer

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There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.