abrdn22d ago

Reporting Administrator

Malaysia·Kuala Lumpurmid

OtherAdministrator

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Quick Summary

Key Responsibilities

Serve as the first escalation point for internal stakeholders, providing guidance and resolving reporting issues promptly.

Requirements Summary

Organise and deliver client reports to agreed schedules with precision and professionalism. Workflow Management: Oversee report workflows using Microsoft 365 and Adobe Creative Cloud,

Technical Tools

OtherAdministrator

Job Description

Who we are

Aberdeen Investments is part of Aberdeen Group plc, one of the UK’s leading Wealth & Investments groups.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.

We are repositioning our specialist asset management business to meet client demand and are committed to providing excellent client service, supported by leading technology and talent.

As a global business, Aberdeen consists of three divisions: Investments, Adviser, and interactive investor (ii). Each division is dedicated to meeting and adapting to our clients' evolving needs.

Our Asia Pacific Investments business has a large, dedicated and highly experienced investment team which has been investing across the region since 1985, and manages all our Asian products, including regional, country, smaller companies, and sustainable investing propositions.

The team has a strong regional footprint with offices in Singapore, Bangkok, Kuala Lumpur, Tokyo, Hong Kong, Shanghai, Seoul, and Sydney. This breadth gives us close proximity to the companies we own and the markets we invest in. Our APAC operations have been based in Singapore since 1992. We invest in Asian companies to grow with them and to help them to become better investors

Client and Regulatory Operations is an essential part of our global Operations division. Within this function, the Client Reporting Team plays a critical role in delivering timely, accurate, and high-quality reporting to our clients.

We work closely with Client Servicing and Front Office teams to ensure data accuracy, timely sign-offs, and a deep understanding of client needs. Our team also collaborates with departments across the business and global Third Party Administrators to ensure reporting is delivered seamlessly—whether electronically, in hard copy, or via our secure Client Extranet.

As a Reporting Administrator, you’ll play a key role in ensuring the efficient delivery of client reporting. Acting as a primary contact for internal stakeholders, you’ll maintain clear communication with the Client Reporting Manager, proactively identify issues, and support the implementation of effective reporting solutions.

Responsibilities

~1 min read

→Support: Serve as the first escalation point for internal stakeholders, providing guidance and resolving reporting issues promptly.
→Client Communication: Deliver clear and timely updates to the Client Reporting Manager on team performance, challenges, and client-specific needs.
→Reporting Solutions: Analyse client requirements and develop innovative reporting solutions to meet client requests.
→Report Delivery: Organise and deliver client reports to agreed schedules with precision and professionalism.
→Workflow Management: Oversee report workflows using Microsoft 365 and Adobe Creative Cloud, ensuring efficiency and accuracy.
→Process Coordination: Manage changes to reporting procedures, recipients, and formats, maintaining compliance and consistency.
→Ad Hoc Requests: Complete bespoke reporting tasks and coordinate data input for client reports, including commentary.

→Proactively manage report workflows to ensure timely and accurate delivery.
→Collaborate with internal teams and external service providers to meet SLAs.
→Communicate effectively with the internal teams to flag and resolve delays.
→Deliver scheduled and bespoke reports, adapting to client-specific needs.
→Maintain and regularly review internal reporting procedures.
→Champion continuous improvement by identifying and implementing efficiencies.

Requirements

~1 min read

Tertiary education with 1-3years relevant experiences.
Proficiency in Microsoft 365 and Office applications.
Prior experience in financial services or a related industry is preferred.
A positive, professional attitude and a commitment to excellence.

Communication Skills: Strong interpersonal and written communication across teams and stakeholders.
Planning & Prioritisation: Proven ability to manage deadlines and organise tasks effectively.
Attention to Detail: High accuracy in data handling and reporting.
Accountability: Takes ownership of tasks and drives solutions independently and collaboratively.
Flexibility: Adapts quickly to changing priorities and environments.
Continuous Improvement: Actively seeks ways to enhance processes and team performance.