Apprentice - Application Support Analyst (6 Months)

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Job Summary

• Provide a range of application availability, reporting to ensure that the agreed levels of availability, reliability and maintainability are achieved.
• Successfully facilitate delivery changes on the core application systems
• Provide holistic support of application availability to business users
• Take action to reduce the frequency and duration of incidents that impact availability
• Generation and sharing of different reports for the business.
• Data base administration of the core application servers.
• Proactive database capability and availability analysis of core application servers.
• Support on the different digital channels applications.
• Automation of different business processes.
• Design and implementation of new applications that coexist with the core applications.
• Work closely with Release Analysts and review releases and assign appropriate release testing tasks.
• Compile and review the Testing Deliverables
• Conduct installation procedure tests
• Participate in functional, performance, and integration testing results
• Coordinate user acceptance testing and back out testing.
•   Conduct supporting documentation review, release test review and post release testing
• Validate and communicate results of testing activities
• Build relationship with country IT Risk and Governance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

• Leadership Skills
• Analytical Skills
• MS Office Skills

Apprenticeship Requirements:

• Must have a transcript 
• Must have graduated between 2025 -2026 

Degree Classification:

• First Class or Second-Class Upper with preference for a B Sc., BSc (Eng), BSc (Computers/IT) , Information Technology

O’Level Results:

• Credit or higher in both Mathematics and English

A’Level Results:

•  At least two principal passes

• Oracle Certification
• PLSQL
• AI Certification.
• Technical understanding of IT systems, Applications and Networks.

Education