Client Service Specialist - Investor Services

Job Summary

We have an exciting opportunity for a Client Service Specialist with experience in Investor Services or Custody to serve as a single point of coordination for custody service delivery, ensuring proactive communication, effective issue resolution, and a consistently high-quality client experience.

As a Custody and/or Investor Services Client Service Specialist your key responsibilities will include some of the following;

• Driving structured client engagement, including relationship meetings, due diligence and service reviews, where required.
• Managing the client experience, including complaints, feedback and service improvements.
• Providing market intelligence and client communication, including newsflashes and insights.
• Supporting client onboarding and migration processes.
• Building strong internal networks across CRM, Sales, Product, and Operations.
• Driving adoption of the custody portal.
• Driving adoption of automated account opening.
• Aligning onboarding processes with Operations and BIO.
• Adhering to service level agreements by ensuring alignment with required turnaround times.
• Coordinating engagement across Operations, Settlements and Asset Servicing teams.
• Coordinating the prompt investigation and closure of client concerns and exceptions.
• Monitoring custody service performance across settlements, corporate actions, cash management and safekeeping.
• Ensuring service delivery meets agreed service levels and client expectations.
• Providing performance reporting and service reviews.
• Facilitating regular governance meetings to review service performance, risks and opportunities.
• Communicating market developments, regulatory changes and industry initiatives.
• Assisting clients in understanding market, regulatory and industry impacts on portfolios and operations

Send in your CV if you have the required experience as well as meet the below requirements;

• Diploma or Certificate (NQF Level 6).
• 5 years or more Custody experience within Investor Services.
• Knowledge of regulatory and statutory requirements, including Strate Rules.
• Understanding of custody processes.
• Knowledge of SWIFT message standards related to the custody industry.
• Proven experience in a customer-facing environment.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised