Head of Digital Design

Sandtonexecutive

OtherDigital Design

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Quick Summary

Requirements Summary

Experience strategy & vision setting Design leadership and people management Customer value proposition understanding Design governance, standards,

Technical Tools

OtherDigital Design

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Lead and embed a human-centred digital design that drives seamless, intuitive and commercially impactful customer experiences across all digital channels.

1: Exercise overall responsibility for the successful delivery of programmes/projects to plan, budget and agreed quality and governance standards. | 2: Work with the business unit head to shape the digital strategy to ensure that the business achieves its objectives | 3: Effectively manage third party and vendor relationships. Forge strategic partnerships to leverage technology resources that create measurable added value for both parties, where appropriate.

Requirements:

Experience strategy & vision setting

Design leadership and people management

Customer value proposition understanding

Design governance, standards, and quality assurance

Stakeholder influence at senior/executive level

Systems thinking and end-to-end experience design

Measures experience impacts (CX Metrics, Adoption, Conversion)

Agile and product operating models

Change leadership and capability building

Set the design strategy, aligned to business outcomes

Own design standards, principles and governance across journeys and products

Lead and coach designers, to ensure consistency and quality of craft

Partners with Product, Tech, Data and CX to embed design early and end-to-end

Ensures scalability, reusability and alignment across the journeys

Design Methodology

Systems Thinking

Lean & Six Sigma

Figma

AI Tools

Research

Prototyping

Google Analytics

Qualtrics/HotJar (Customer behaviour tool)

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised