IT Support Engineer

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Job Summary

To design and deliver secure, resilient, and compliant software solutions by applying strong engineering principles, critical and design thinking, and advance problem solving skills within an agile environment, while strategically managing technology and delivery partnerships to address complex financial services business challenges using modern programming languages and emerging technologies.

• Leverage software developments skill to solve complex business problems
• Positively contribute to, define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
• Leverage platform (service design & code) & engineering technical expertise to proactively identify risks and prevent defects.
• Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Proactively identify development practices that work well & leverage & improve these for future solution design and deployment
• Document feature set and constituent design information to produce solution design blueprints and validation collateral
• Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/service’s in use and take appropriate action to resolve issues throughout the lifecycle of the product or service.
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents.
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution.
• Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.

Education

Bachelor's Degree: Information Technology (Required)