Officer: Retentions Instant Life (FAIS)

Job Summary

• Treat customers fairly in all working activities

• Understand customer policy queries and clarity any areas of uncertainty

• Maintain accurate account records ensuring all relevant customer information is obtained and update

• Persuading customers to stay with Absa Life

• Follow up with clients that have PTP’s (promise to pay) to ensure that these are honoured

• Ensure that current collections customers are retained and lost customers are kept below agreed thresholds

• Down-sell products to existing customers where they cannot afford their current premiums to retain them as a client

• Dealing with client queries and complaints in a competent, efficient and professional way and in line with the company’s culture and values

• Negotiating  and monitoring payment arrangements to ensure that the client’s policy / policies remains active and up-to-date

Requirements:

• RE 5 with 150 FAIS credits in Life Insurance products
• Experience in Life Insurance and Retentions required.

• Compiling Daily and Month-to-date reports

• Achieve individual retention targets

Education

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised