Sales Support Consultant

Job Summary

• Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
• Achieves predetermined sales targets through generating quality applications.
• Contact the customer and executes the sales process within the desired turnaround time.
• Delivers customer sales and services whilst maintaining quality service standards.
• Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
• Ensure first call resolution.
• Tracking of conversions from lead or call to application and then to fulfilment.

• Speaks to customers to ensure that their needs are identified and advises various options.

• Adheres to shared company values and service standards with regard to customer interaction.

• Resolves customer dissatisfaction / complaints and takes full ownership of the problem.

• Communicates with the customer according to company standards.

• Address the customer’s need with product knowledge that is technically accurate.

• Preparation for the outbound call, providing alternative products solutions were applicable.

• Update the system with accurate information to inform accurate reporting

• Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.

• Participate in survey (EOS) and in findings action plans.

• Support BSSA CSI initiatives.

• Adherence to NCA, FICA and FAIS legislation.

• Comply with Risk and Control Activities and adherences.

• Comply with all Human Resources policies and procedures

• Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.

• Participate in all scheduled training and multiskilling opportunities.

• Participate in coaching sessions.

• Owning and being proactive about own training and development.

• Participate in idea sharing through pitch in initiative.

• Complete all compliance training within prescribed timelines.

Education

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised