Sector Head -Telecommunications, Media and Technology (TMT) and Industrials

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Job Summary

The primary objective is to maximize sustainable Economic Profit derived from a portfolio of Public Sector & Infrastructure Customers via effective Business Development & Risk Management at an individual and team level.

·       Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.

·       Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.

·       Formulate business development strategies and objectives to meet changing market needs.

·       Monitor the level of complaints and quality of handling of those complaints.

·       Support efforts to research competitive threats/opportunities within the banks marketing/geographical area.

·       Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel) and new product changes.

·       Keep customers advised on the expected ‘delivery date’ for product/credit applications.

·       Commitment to understanding customer requirements: striving to ensure requirements are met and taking the responsibility for solving problems.

·       Rising to and achieving stretching targets; focus on adding value to the Bank and customers; communicating opportunities for others to achieve results.

·       Primary responsibility for the control and management of credit risk within own portfolio of corporate customers.

·       To maximise economic profit on own customer portfolio and team bases.

·       Manage own performance against key financials (risk - adjusted contribution) sales, service and operational targets.

·       To ensure service delivery and support functions provided customer-oriented service within the stipulated service level agreements.

·       Develop and implement customer relationship plans for all customers.

·       Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.

·       Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.

·       Being receptive to feedback and constantly striving to develop new skills and knowledge.

·       Work to enhance the capability of the organisation by getting the best out of people.

·       Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure cleaning and development are accommodated.

·       Support the implementation of the AML program amongst the CIB Team and the wider Bank.

• University, college degree or other relevant
• (Above 5) years (Technical/Managerial) experience

• Experience in understanding the business dynamics, especially pertaining to the awareness of Public Sector customer requirements. (Above 5 years)
• Experience in managing Public Sector clients of varied products needs and complexities including Corporate & Project Finance in addition to TB and Markets product set.
• Understand how the various areas of the Bank are positioned to meet the challenges of Public Sector customers.
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• Advanced knowledge of Banking
• Basic knowledge on Bank’s lending criteria in the Business and Personal sectors
• A fair understanding of current issues including macro and micro economic environment.

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

***Application Deadline – 1st October 2026***

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