SME Lead Generators (Various Locations)

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Job Summary

• Deliver exceptional sales performance by identifying and meeting customer needs through selling SME products & cross selling other Absa Bank products and services.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality SME products leads into sales.
• Participate in SME product campaigns by ensuring that the parameters are well explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage SME products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the SME Cluster Manager when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling SME products to Business Banking customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

• Own customer queries and complaints around SME products and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Sanctioners and DSC) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.

     Deputize for the Line Manager whenever required.

• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education