CRM & Business Systems Senior Officer

We’re looking for someone with substantial, hands-on experience of administering or developing Salesforce in a working environment. You’ll need to be comfortable taking ownership of systems and problems, working independently and explaining technical issues clearly to non-technical colleagues.

Essential

• →Substantial practical experience administering or developing Salesforce in a working environment.
• →Hands-on experience configuring Salesforce, including areas such as objects, fields, permissions, reports, dashboards, flows or comparable functionality.
• →Experience supporting and administering CRM or other business systems, not solely using them as an end user.
• →Ability to understand business problems and translate them into practical, proportionate system solutions.
• →Strong analytical, troubleshooting and problem-solving skills.
• →Experience supporting users and explaining technical concepts to non-technical colleagues.
• →Experience working with data, with a good understanding of data quality and governance.
• →Ability to work independently, take ownership of issues and proactively identify opportunities for improvement.
• →Ability to manage competing requirements and prioritise work effectively.
• →Strong written communication and documentation skills.
• →Ability to build effective working relationships with colleagues and external suppliers.

• Salesforce Administrator certification or equivalent demonstrable experience.
• Experience of Salesforce Experience Cloud.
• Experience supporting or administering other business systems alongside Salesforce.
• Experience of system integrations, APIs or middleware.
• Experience of systems such as payment, email marketing, events, grants, membership or portal platforms that integrate with Salesforce.
• Experience working with external Salesforce development or support partners.
• Experience of Microsoft 365 and/or Power Platform.
• Experience of process mapping, requirements gathering or business analysis.
• Experience working in a charity, membership body, research organisation or similar environment.