Technical Training Specialist

The Technical Trainer designs, develops, and delivers engaging product and user training focused on the Accela Civic Platform. This role emphasizes the creation of video and eLearning content that helps customers, partners, and internal teams gain the skills needed to implement and manage Accela solutions effectively. The trainer may also conduct live, instructor-led virtual sessions on specific Civic Platform topics to support interactive learning and reinforce key concepts.

• →Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations.
• →Deliver live, virtual instructor-led training sessions for select product areas as needed.
• →Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs.
• →Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises.
• →Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems.
• →Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability.
• →Contribute ideas and best practices to continuously enhance Accela’s training library and learner experience.

• BA/BS degree in Education, Instructional Design, Business Administration, or related field.
• 3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment.
• 3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications.
• Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.).
• Strong presentation, communication, and editing skills with attention to instructional clarity and engagement.
• Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity.
• Collaborative, innovative mindset with strong attention to user experience.
• Familiarity with government workflows is a plus.
• Availability to deliver live virtual sessions as needed; no regular travel required.

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

#LI-REMOTE