Acceldata
Acceldata2mo ago

Technical Account Manager - Acceldata Data Observability Cloud (ADOC)

United KingdomGreater London · Greater LondonFull-Timemid
Customer SupportTechnical Account Manager
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Quick Summary

Technical Tools
Customer SupportTechnical Account Manager
About the Role:
 
Our Technical Account Managers are customer-facing technical advisors and architects responsible for owning long-term customer technical success and value realization for Acceldata’s strategic enterprise accounts.
 
Our TAM acts as a trusted technical advisor and architect, partnering closely with Strategic Account Managers (SAMs), Product, and Engineering to translate customer business priorities into multi-quarter technical success plans, align product capabilities to customer needs, and enable predictable account expansion. This is a high-impact, consultative role focused on customer & Acceldata outcomes.
 
  • Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs.
  • Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions.
  • Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments.
  • Help overcome technical challenges across Kubernetes, cloud platforms, and data workflows, optimizing customer deployments.
  • Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction.
  • Architect end-to-end solutions with a focus on scalability, performance, security, and cloud-native best practices.
  • Travel to customer sites as needed to deliver deep technical engagement and business impact.
  • Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success.
  • Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.
  • Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).
  • Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
  • Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
  • Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.
  • Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.
  • Strong expertise in enterprise data platforms and distributed systems (Data & Control plane architectures).
  • Hands-on experience with:
  • Apache Spark, Kafka and other open source big data platform technologies
  • Kubernetes and containerized workloads
  • Deep understanding of data pipelines and metadata management, data observability, lineage, and governance.
  • Familiarity with data quality, data catalog and governance tools like Informatica, Collibra, Alation, Atlan etc.
  • Experience working across AWS, Azure, or GCP environments.
  • Experience with modern cloud data platforms such as Databricks, Snowflake is bonus.
  • Strong consultative mindset with enterprise customers
  • Ability to translate business outcomes into technical architectures
  • Executive-level communication and stakeholder management skills
  • Proven ability to manage multiple complex customers simultaneously
  • Comfortable influencing Product and Engineering through structured inputs
  • 12+ years of experience in enterprise data management or data platforms
  • Prior experience as a Solution Architect in a data platform or data management company strongly preferred
  • Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, highly desired
  • Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)

    • Listing Details

    Posted
    January 22, 2026
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    26
    Repost count
    0
    Trust Level
    33%
    Scored at
    April 22, 2026

    Signal breakdown

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    Acceldata
    Acceldata
    lever
    Employees
    350
    Founded
    2018
    Domain
    acceldata.io
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    AcceldataTechnical Account Manager - Acceldata Data Observability Cloud (ADOC)
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