Accenture Life & Annuity Delivery Lead

Overall delivery governance for Production Support Service

• →Providing strategic guidance to enhance delivery processes and improve overall production support and delivery service quality.
• →Collaborating with stakeholders to align delivery objectives with business goals and customer expectations.
• →Maintaining production volumetrics related to mean time to resolve, average response time, SLA compliance and other things that can be used during estimation and provided to executives and clients as needed
• →Driving continuous improvement initiatives to optimize operational efficiency, resource utilization, production support response and remediation SLAs compliance.
• →Mentoring and supporting team members to elevate their performance and foster professional growth.
• →RFI, Pre Sales and Opportunity support including contract management and negotiation.
• →Production Support transformation, automation, and AI initiatives adoption.

Production Operations Oversight across Clients

• →Operational decision making and prioritization
• →SLA and KPI management across cl
• →Incident and major incident management
• →Escalation management
• →Client relationship management including managing client expectations
• →Executive communications, reporting and presentation
• →Change Management and Executive CAB Approvals
• →Client Compliance Form Responses
• →Coordination between Production Support, IO and DevOps groups
• →Initial point of contact for production clients
• →Vendor Compliance responses
• →Response to Security Breach questions from clients

Travel may be required for this role.  The amount of travel will vary from 0 to 100% depending on business need and client requirements.

• Min 5 years experience in a previous Delivery Lead role, with multiple accounts/clients’ production support experience, effectively managing a pool of ALIP resources for their optimum utilization across clients.
• Min 5 years experience to conceive, implement and ensure best practices guidelines for effective incident management across AO/IO towers in both Accenture hosted and client self-hosted setup.
• Min 3 years experience in resource and Financial management – forecast, tracking, reporting.
• Min 3 years experience in Client and executive level stakeholders management (reporting, communication)

• One Team mindset with highly collaborative approach in adhering to contractual SALs commitment and compliance across clients.
• Sales Support (solutioning, pricing and RFP response as well as proposals & contract renewals)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/30/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

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