Accenture Trust & Safety Specialist with English and Norwegian

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OtherTrust & Safety Specialist

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Quick Summary

Key Responsibilities

Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines,

Technical Tools

OtherTrust & Safety Specialist

Responsibilities

~1 min read

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Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
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Understand and remain updated on changing client policies and guidelines
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Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
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Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
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Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
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Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
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Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
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Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements

~1 min read

Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and English & Norwegian skills (min. B2)
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Previous business process outsourcing, customer service, or content moderation experience is a plus
Willingness to work from the office 100% on rotating 7‑day shifts (7:00–15:00, 15:00–23:00, 23:00–7:00)

Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

What We Offer

~2 min read

✓Using foreign language and new technology solutions daily, cooperating with various global Clients

✓Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace

✓Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings

✓Inclusion and diversity in practice: truly multicultural environment; we support LGBTQIA+, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are

✓Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.

✓A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life

✓Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives

✓Full work comfort – private medical care, life insurance, access to Worksmile platform, bonuses for referring new employees

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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