#ACN GN - SONG - C&S - MS Dynamics - Senior Manager

senior

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Quick Summary

Key Responsibilities

As part of these, you will drive the following: - Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service,

Requirements Summary

Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes.

Technical Tools

OtherManager

Responsibilities

~2 min read

→Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation.
→Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.).
→Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas.
→Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales – Power Platform knowledge Good to Have.
→Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements.
→Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs.
→Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project.
→Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall).
→Ability to articulate the business value of recommendations/plans/strategies.
→Excellent analytical and problem-solving skills.
→Strong understanding of business processes, workflows, and systems.
→Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience – not mandatory but good to have.
→Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration
→Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant.

Your experience counts!

Good to have experience in North America/Canadian/European projects

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Requirements

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