Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Certified in Healthy Planet
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Experience with system monitoring and incident management tools to ensure prompt response to system alerts.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Familiarity with software lifecycle processes and best practices in application support.
- Capability to work independently while managing multiple priorities in a fast-paced environment.

Additional Information:
- The candidate should have minimum 3 years of experience in Epic Systems.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

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