Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : Event Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service by leveraging your exceptional communication skills to ensure that our world-class systems operate smoothly. Your role will require you to accurately identify client issues and design effective resolutions based on your extensive product knowledge, ensuring that client needs are met promptly and efficiently. You will engage with various stakeholders to facilitate seamless operations and contribute to the overall success of the team.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor system performance and proactively address potential issues before they escalate.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management.
- Good To Have Skills: Experience with Event Management.
- Strong understanding of IT service management processes and best practices.
- Ability to troubleshoot and resolve technical issues efficiently.
- Experience in managing incidents and service requests within IT operations.
- Familiarity with system monitoring tools and performance metrics.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Operations Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com