Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Dynamics 365 Operations Functional
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operational workflows. The position demands continuous monitoring and analysis to ensure the reliability and efficiency of critical software applications, supporting business continuity and user satisfaction.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and enhancements to improve functionality.
- Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Dynamics 365 Operations Functional.
- Strong analytical skills to diagnose and resolve software issues effectively.
- Experience in managing and supporting enterprise resource planning systems.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Familiarity with business process workflows and their integration within software systems.
- Capability to work under pressure and manage multiple priorities in a fast-paced environment.

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Dynamics 365 Operations Functional.
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.

15 years full time education

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