Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Dynatrace Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

Lead the design, administration, and optimization of the Dynatrace platform while enabling full-stack observability across infrastructure, applications, databases, and cloud environments.

Roles & Responsibilities:

Manage Dynatrace SaaS/Managed environments, including: ActiveGate installation and configuration, OneAgent deployment and lifecycle management
Configure monitoring for applications, services, databases, and infrastructure components.
Design custom dashboards, management views, and reporting solutions.
Configure alerting profiles and tune anomaly detection to minimize false positives.
Perform performance analysis and root-cause investigations for complex application issues.
Collaborate with development, DevOps, cloud, and operations teams to improve application reliability and performance.
Develop automation using Shell/Python scripting and integrate Dynatrace with enterprise tools and workflows
Have knowledge of DQL and scripting
Should know about Grail database
Good to have knowledge on Terraform and CI/CD pipeline.


Professional & Technical Skills:

- Must To Have Skills: Proficiency in Linux.
- Familiarity with system administration and troubleshooting in Linux environments.
- Understanding of scripting languages to automate tasks and improve efficiency.
- Knowledge of network configurations and security protocols within Linux systems.
--Knowledge of cloud environments (AWS, Azure, GCP).
-Experience in creating custom dashboards and alerting rules.

Additional Information:

- The candidate should have minimum 5-6 years of experience in Dynatrace/Enterprise monitoring tools.
- Strong scripting skills (Python, Bash) are a plus.
- Good Understanding of ITIL Process
- Dynatrace Associate or Professional Certification is highly preferred.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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