Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Machine Learning (ML)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem resolution and proactive system oversight.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system performance and reliability through innovative problem-solving.
- Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
- Coordinate with cross-functional teams to align support activities with business objectives.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Machine Learning (ML).
- Strong analytical skills to diagnose and resolve complex software issues.
- Experience with monitoring and troubleshooting critical business applications.
- Ability to work collaboratively in a team environment and communicate effectively across departments.
- Familiarity with software lifecycle processes and incident management.
- Capability to adapt quickly to changing technologies and business needs.

Additional Information:
- The candidate should have minimum 5 years of experience in Machine Learning (ML).
- This position is based at our MDC5C - SEZ location.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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