Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Network JD – Versa SDWAN
We are seeking a skilled and motivated Network Engineer with hands-on experience in enterprise networking and Versa Networks SD-WAN operations. The ideal candidate will be responsible for the design, deployment, monitoring, and day-to-day operational support of SD-WAN infrastructure. This role requires strong analytical abilities, a deep understanding of WAN technologies, and the capacity to troubleshoot complex network issues in a fast-paced environment.
Key Responsibilities:
Administer and manage Versa SD-WAN infrastructure including Versa Director, Versa Analytics, and branch CPE devices.
Configure and maintain SD-WAN policies, application steering rules, SLA profiles, and traffic shaping.
Manage overlay and Underlay connectivity and QoS policies.
Perform firmware upgrades, patch management, and lifecycle management for Versa SD-WAN nodes.
Troubleshoot SD-WAN performance degradation, link flapping, failover issues, and BGP/OSPF routing anomalies.
Support LAN/WAN infrastructure including routers, switches, and access points.
Serve as L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports.
Coordinate with cross-functional teams for network-impacting changes.

Technical Experience:
Versa SD-WAN: 3+ years of hands-on experience with Versa Director, Versa Analytics, and Versa OS.
Routing & Switching: Strong knowledge of BGP, OSPF, EIGRP, VLANs, STP, and QoS.
WAN Technologies: Proficiency in MPLS, Broadband, LTE/4G/5G, and IPSec/GRE tunnel management.
Comfortable with Cisco IOS/NX-OS, Juniper JunOS, or Versa OS command-line interfaces.
Good Operational Experience with all process knowledge.
Professional Attributes:
- Manage technical resources team.
- Strong verbal and written communication skills
- Able to work independently and take initiative.
- Proven workload management & Flexibility in 24/7 shifts
- Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.
Educational Qualification:
15 years of Full-time education
Experience Required: 8-10 years for Level 9, 10 + years for Level 8

15 years full time education

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