Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Sales and Distribution (SD)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring smooth operation and minimal disruption to business processes. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system integrity and performance, while adapting to evolving challenges within the technology environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline processes and improve system efficiency through innovative problem-solving.
- Mentor junior team members to enhance their technical capabilities and support skills.
- Coordinate cross-functional communication to ensure alignment and timely resolution of issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).
- Strong knowledge of order to cash processes within SAP Sales and Distribution.
- Experience in troubleshooting and resolving issues related to sales order processing, pricing, and billing.
- Ability to analyze system logs and identify root causes of application errors.
- Familiarity with integration points between SAP SD and other SAP modules such as Materials Management and Finance.
- Excellent problem-solving skills with a focus on delivering practical and scalable solutions.

Additional Information:
- The candidate should have minimum 7 years of experience in SAP Sales and Distribution (SD).
- This position is based at our MDC5C - SEZ location.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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