Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Integration Cloud Service (ICS)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools.
- Provide timely updates and communicate effectively with stakeholders regarding issue status.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Integration Cloud Service (ICS).
- Strong troubleshooting and problem-solving abilities related to integration platforms.
- Experience with monitoring and managing cloud-based integration services.
- Ability to analyze logs and system alerts to identify root causes of issues.
- Familiarity with integration patterns and middleware technologies.

Additional Information:
- The candidate should have minimum 3 years of experience in Oracle Integration Cloud Service (ICS).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

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