Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Project Management Office (PMO) Mobilization & Run
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires continuous monitoring and analysis to ensure smooth operation and minimal disruption. The position demands a dynamic approach to troubleshooting, collaborating with different teams to maintain system integrity and support business continuity. The engineer plays a crucial role in maintaining the health of critical applications, swiftly addressing challenges, and contributing to the overall efficiency of the technology environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline communication and coordination among cross-functional groups to enhance project outcomes.
- Mentor junior team members by sharing knowledge and best practices to foster professional growth and team capability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Project Management Office Mobilization & Run.
- Strong organizational and leadership abilities to manage multiple priorities and guide teams effectively.
- Excellent problem-solving skills with the ability to analyze complex system issues and develop practical solutions.
- Effective communication skills to liaise with diverse teams and stakeholders.
- Experience in coordinating project activities and ensuring alignment with business objectives.

Additional Information:
- The candidate should have minimum 12 years of experience in Project Management Office Mobilization & Run.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com