Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Basis Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the SAP BASIS Administration system. You will be dedicated to quality and use exceptional communication skills to ensure the smooth operation of our world-class systems. Your role will involve accurately defining client issues and designing resolutions based on your deep product knowledge. You will play a crucial role in maintaining the integrity and functionality of the SAP BASIS Administration system.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Provide technical support to clients and resolve their issues in a timely manner.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.
- Ensure the smooth operation of the SAP BASIS Administration system by monitoring performance and addressing any issues.
- Proactively identify opportunities for system improvements and implement necessary changes.
- Document and maintain technical documentation, including system configurations and troubleshooting guides.
- HANA Backups Design using Azure Service vault and Snapshot mechanism
- SAP HANA Administration
- High Availability concepts
- Responsible for performing technical tasks for a project like Installation and configuration of SAP NetWeaver, performing the SAP version upgrades for ABAP and Java, HANA Migration including all project activities.
- Performing the activities like HRSP updates, kernel updates, Security notes, support pack updates, Service tools updates, HANA upgrades, and all kind of planned/unplanned outages.

Professional & Technical Skills:
- Must Have Skills: Proficiency in SAP BASIS and HANA Administration.
- Good To Have Skills: Experience on other SAP modules and cloud environments.
- Strong understanding of SAP system architecture and components.
- Experience in system installation, configuration, and maintenance.
- Knowledge of SAP security and authorization concepts.
- Familiarity with SAP transport management and system monitoring tools.

Additional Information:
- The candidate should have a minimum of 3 - 7 years of experience in SAP BASIS Administration.
- This position is based at our Bengaluru and Hyderabad offices.
- A Graduate degree is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com