Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SUSE Linux Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the system or application environment. This role requires maintaining continuous communication to ensure smooth operation of high-quality systems. The practitioner dedicates time to understanding client concerns thoroughly, accurately identifying issues, and designing effective resolutions. The position demands a proactive approach to problem-solving and a commitment to sustaining system reliability and client satisfaction through consistent engagement and support.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to streamline communication channels between teams to enhance operational efficiency.
- Mentor junior team members to foster skill development and knowledge sharing.
- Coordinate with stakeholders to align technical solutions with business objectives.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SUSE Linux Administration.
- Strong knowledge of Linux system architecture, including kernel, file systems, and process management.
- Experience in troubleshooting and resolving complex system and application issues in Linux environments.
- Familiarity with automation tools and scripting languages to optimize system administration tasks.
- Ability to monitor system performance and implement tuning measures to ensure stability and efficiency.
- Understanding of security best practices and patch management within Linux systems.

Additional Information:
- The candidate should have minimum 7.5 years of experience in SUSE Linux Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com