Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Fortinet FortiGate - The Engineer will have hands-on experience in network security, particularly Fortinet security appliances, and a foundational understanding of Microsoft Azure networking. The role focuses on day-to-day operational support, incident handling, and basic change implementation for enterprise security environments. The ideal candidate will have exposure to firewalls, security monitoring tools, and hybrid cloud environments, with the ability to analyze, troubleshoot, and escalate security incidents efficiently.

Roles & Responsibilities:
- Provide L2-level support for Fortinet security devices.
- Manage and troubleshoot security events, escalate threats as per defined protocols.
- Perform basic administration tasks such as policy updates, address objects, NAT rules, and VPN troubleshooting.
- Collaborate with L3 teams during security incidents or complex troubleshooting.
- Work on change requests related to firewall configurations, access controls, and security zones.
- Maintain accurate incident records, perform root cause reviews, and contribute to SOPs.
- Conduct routine health checks and validate logging, alerting, and monitoring systems.
- Follow ITIL-aligned service management practices for incident, problem, and change processes.
- Expertise in L'Or al Network topology to handle 300+ firewall change requests from functional need to technical configuration

Professional & Technical Skills:
- 3–9 years of experience in network/security operations roles.
- Hands-on experience with Fortinet FortiGate and Palo Alto firewalls.
- Strong experience in policies, NAT, VPNs, and monitoring.
- Basic knowledge of security principles, protocols, and common threats.
- Familiarity with Azure networking concepts: VNets, NSGs, Azure Firewall, VPN Gateway (optional but preferred).
- Experience using ITSM tools for managing incidents, changes, and service requests.

Additional Information:
- Strong interpersonal and stakeholder management skills
- Analytical thinking and problem-solving mindset
- Ability to work in a high-pressure environment with 24x7 operations
- Strong documentation and presentation skills
- Process-driven approach with attention to compliance and governance

Certifications:
Anyone of the following:
- Fortinet NSE Certification (e.g., NSE 4 or above)
- Microsoft Certified: Azure Network Engineer Associate

15 years full time education

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