Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system. This role focuses on maintaining seamless operations by ensuring that client concerns are clearly understood and addressed promptly. The practitioner dedicates time to monitoring system performance, coordinating with various teams to resolve issues, and ensuring that the application environment remains stable and efficient. Through consistent communication and attention to detail, the role supports the delivery of high-quality service and contributes to the overall reliability of the technology infrastructure.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and track incidents and resolutions to support continuous improvement.
- Assist junior team members by sharing knowledge and providing guidance.
- Monitor system health and proactively identify potential risks to prevent downtime.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
- Strong knowledge of database backup, recovery, and performance tuning techniques.
- Experience in managing database security and user access controls.
- Ability to troubleshoot and resolve database-related issues efficiently.
- Familiarity with database monitoring tools and automation scripts.

Additional Information:
- The candidate should have minimum 2 years of experience in Oracle Database Administration (DBA).
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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