Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : EMT Technical Design & Architecture
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role requires a strong commitment to maintaining high-quality service by effectively communicating with stakeholders and ensuring the smooth operation of advanced systems. The practitioner carefully identifies client issues, interprets their needs, and designs appropriate solutions by leveraging an in-depth understanding of the product. The position demands attentiveness to detail and a proactive approach to problem resolution, fostering a reliable and efficient environment for all users.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline communication channels between clients and technical teams to enhance service delivery.
- Mentor junior team members to support their professional growth and improve overall team performance.
- Coordinate cross-functional collaboration to ensure alignment on project goals and timely resolution of issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in EMT Technical Design & Architecture.
- Strong analytical skills to assess complex technical issues and develop effective solutions.
- Excellent problem-solving abilities with a focus on system reliability and client satisfaction.
- Ability to interpret technical documentation and translate client requirements into actionable plans.
- Experience in managing and supporting enterprise-level applications and infrastructure.
- Effective communication skills to facilitate collaboration across diverse teams and stakeholders.

Additional Information:
- The candidate should have minimum 12 years of experience in EMT Technical Design & Architecture.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com